More Than Just Motorcycles

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Motorcycle Roadside Assistance

Honda Rider Assist… just one more reason to buy a Honda motorcycle!

Now, Honda riders on roads anywhere across Australia can ride secure in the knowledge that they are not riding alone. Honda Australia will always be there, flat tyres, out of fuel, lost keys or any other inconvenience related to your Honda motorcycle is covered by Honda’s Motorcycle Roadside Assistance.

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Rider Assist - Benefits and Conditions

Honda Rider Assist has been developed by The Honda Riders Club of Australia. Now, Honda riders on roads anywhere across Australia can ride secure in the knowledge that they are not riding alone….Honda will always be there …flat tyres, out of fuel, lost keys or any other inconvenience related to your Honda motorcycle is covered by Honda Rider Assist.

There are many benefits for Honda Riders and the following information will outline the details of the Gold and Platinum programs. Honda Rider Assist…just one more reason to buy a Honda Motorcycle.

Gold Honda Rider Assist – Benefits & conditions

Breakdown Assistance:

Honda Rider Assist is a national service operating 24 hours a day, 365 days a year. In the event of a breakdown you need only call 1800 114 722 for assistance anywhere in Australia. We will confirm your details and then dispatch our service operator to assist you or if necessary, transport your motorcycle to a Honda dealer or your home address at your request. (Towing restrictions apply as outlined below)

Roadside Repairs:

We will rectify most common breakdown related problems e.g. flat batteries, lack of fuel and minor repairs. However if parts are unavailable, or if major diagnostic equipment is required, your motorcycle may require transporting to a Honda Dealer that is suitably qualified to repair your motorcycle.
In the interests of rider safety, we will not authorise the use of any aerosol tyre repair kits for road motorcycles, the motorcycle will be transported to the closest tyre facility, service station or garage.

Transporting:

If your motorcycle cannot be mobilised as a result of a breakdown, not accident, we will arrange transportation to the closest Honda dealer, that is suitably qualified to repair your particular model Honda motorcycle. Transportation will be provided free of charge within a 20-km radius of the breakdown in major cities and major regional towns. In the event the motorcycle cannot be mobilised when it is 100 kilometres from your home address, the motorcycle will be transported to the closest Honda dealer to your home address and the first 80 kilometers are free of charge.

Battery / Parts Replacement:

We will cover the cost of any labour or parts used to repair or rectify any breakdown, which is covered by Honda warranty, including replacement of batteries. Refer to your owners/service manual for the details of the motorcycle, parts and battery warranties.

Accident Co-ordination:

In the event of an accident, we will advise you on correct accident procedures and arrange transporting of your motorcycle to a Honda authorised repairer, a repairer of your choice or your home address at your request. All accident transportation costs are the responsibility of the owner/rider or your insurance company. Accident means any incident due to an impact or collision with another object, attempted theft or Vandalism of the motorcycle.

Emergency Fuel:

If you run out of petrol, we will either deliver an emergency supply of petrol or, where government regulations apply, transport your motorcycle to the nearest petrol station. This is free of charge within major cities and major regional towns. Outside these area’s, the first 80 kilometres travel for any of our service operators will be free of charge. You must pay for any other charges.

Key Replacement:

Most keys will not be able to be cut without an ignition code. Where your motorcycle is within the metropolitan area of a major city, we will either deliver a spare key to you, or arrange for you to collect the key from another location. If necessary we will transport your motorcycle to a safe location until a key is located or another key can be obtained from a Honda dealership or a locksmith. It is our discretion whether to use a service operator, or a locksmith and any other means of transport at our disposal to perform this service. We will be responsible for costs up to $50 for the replacement of a key. You will be responsible for all additional costs

Emergency Contact:

In the event of a breakdown or accident, we will assist you to contact your family, friend or workplace. Alternatively, at your request, we can contact them on your behalf.

Emergency Medical Advice:

We offer medical advice 24 hours a day whilst you and/ or your pillion passenger are travelling with the motorcycle. We can contact your doctor or another doctor at your request. If you or your pillion passenger cannot continue the journey, we can arrange an ambulance on your behalf and/ or transport you and your pillion and your motorcycle to your home address or destination. You or your pillion passenger will be responsible for all costs associated with such transport.

Alternative Arrangements:

We can arrange accommodation, car rental and motorcycle transportation on your behalf as a result of any accident, breakdown or unforeseen family emergency whilst traveling with your motorcycle. We will not be responsible for any of these costs.

Platinum Honda Rider Assist – Benefits & conditions

The following benefits and conditions are an extension to the Honda Rider Assist Gold program.

Extended Transporting:

In the event your motorcycle cannot be mobilised due to a breakdown, not an accident, when you travel over 100 kilometers from your home, we will extend transportation to 160 kilometers to the nearest Honda dealer that is suitably qualified to repair your particular model of Honda motorcycle.

Emergency Accident Transport:

Where you are unable to safely ride your motorcycle after an accident and you have contacted Honda Rider Assist to arrange accident assistance, we will pay for, or reimburse you for a taxi fare to the value of $30 (incl. GST)

Medical Emergency Advice:

Medical advice is also extended to any of your immediate family members staying at home whilst you travel away from home on your motorcycle.

Legal Advice:

We will provide legal advice to you by telephone in relation to matters involving your motorcycle free of charge. Legal advice will not extend to the preparation of briefs, written advice or personal interviews. The legal advice will be provided on a confidential basis.
The following benefits apply for platinum when your motorcycle has broken down (not an accident) over 100 kilometers away from your home address and is immobilised for more than 24 hours:

Accommodation:

Accommodation will be provided to you and your pillion passengers for a maximum of 3 nights to the value of $120.00 per person per night (incl. GST) Accommodation benefits cease once the motorcycle has been repaired, you are responsible for any meals, telephone charges and or sundries.

Rental Car:

We will provide a rental car to you or your pillion passenger for a maximum of 3 days to a value of $90 per day (incl. GST) Note: rental car benefits cease once the motorcycle has been repaired. You will be responsible for all fuel costs, excess kilometre charges, and insurance, delivery and relocation fees and any damage to and excess payable on the rental vehicle.

Alternate Transport:

If accommodation and/or rental cars are unavailable due to circumstances beyond our control, we may offer alternate air, road or rail transport to you and your pillion passenger up to a maximum of $200.00 per person (incl. GST)

Rider Assist - Limitations and Exclusions

Honda Rider Assist Limitations and Exclusions

Honda Rider Assist applies to registered Honda road or road/trail motorcycles sold only in Australia, whilst travelling on gazetted roads trafficable via normal two wheel drive recovery vehicles, provided the motorcycle is well maintained and in a sound roadworthy condition.

We reserve the right not to extend Honda Rider assist to you if, in our sole opinion, you do not conduct regular preventative maintenance as specified by Honda of your motorcycle or after market accessory fitted to your motorcycle causes the breakdown or you misuse Honda Rider Assist. In this case you will not be entitled to a refund of your membership fee.

Any costs relating to parts, labour and any other costs associated with the repair of your motorcycle, including replacement batteries and tyres will be at your expense, unless those items are covered by Honda Warranty.

Whilst the services will be provided for owner / rider related faults such as lost keys, run out of fuel and flat tyres, any services provided due to owners poor maintenance, repair or accessory fitment not carried out by a Honda dealer may be charged back to the owner.

We can arrange accident transportation of motorcycles or recovery of disabled motorcycles not accessible by normal two wheel drive recovery vehicles or recovery vehicles or recovery equipment; e.g. motorcycles located off public bitumen roads, however all cost will be your responsibility.

Honda Rider assist is specifically designed for Honda motorcycles, components and genuine accessories. Whilst service will still be provided for non genuine Honda components or accessory related faults, the rider will be responsible for any additional costs beyond the initial call out if the fault has been caused by a non genuine part or accessory.

We do not guarantee that our services will be continuous and uninterrupted. We will not be responsible for any delay or failure to provide any of the services.

We will not be liable to any person for any loss or damage, including consequential loss or any cost, expenses, claims and demands of any kind whatsoever, suffered or incurred as a result of any act or omission by us our employees, agents or contractors, relating either directly or indirectly to the provision of the services.

To the extent permitted by law, your only relief against us will be the re-supply of any of our services.

If your motorcycle is left unattended, we will not be able to carry out any work on your motorcycle unless keys are left in the motorcycle and approval given by the owner to commence work. Ant additional costs incurred due to the owner being away from the motorcycle and any subsequent call outs where we have attended a breakdown and the owner did not advise they would not be with the motorcycle will be at the owners expense.

Definitions:

You, Your

Means the nominated person as registered on the Honda Rider Assist system or the person authorised by the nominated person to ride the motorcycle.

Motorcycle

Honda motorcycle registered on the Honda Rider Assist system.

Home Address

Means the nominated person’s home address as registered on the Honda Rider Assist system.

Services

Means the services covered by this document from time to time.

We, Us, Our

Means Honda Riders Club of Australia and any of it’s employees, contractors, successors and or/agents.

Honda Dealer

Means an authorised dealer nominated by Honda.

Riders Assist - Application Form

Choose you level of Assistance
HRCA Membership Number (if applicable)



Your Personal Details

(All Fields Required)

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Your Email

Your Surname

Your First Name

House Number and Street

Suburb

Postcode (Required)

Phone Number

Business Name (If applicable)



Your Motorcycle Details

Model

Year

Registration Number

Kilometers

Colour

VIN Number

17 digit VIN is located on Motorcycle Head Stem

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